Mary Miller on the Importance of Human Connection at Grid Connect

Dec 9, 2014 7:31:10 AM / by Brittney Borowicz posted in business, customer service, customers, General, Grid Connect, human connection, human interaction, Mary Miller, Real Humans Expert Support, technology, world

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Mary Miller, Grid Connect Mary Miller, Customer Service Lead

"Thank you for calling Grid Connect. How may I help you?" It always makes me smile when I answer the phone and someone responds, "WOW, a human voice!"

In this fast-paced, technology-driven world we live in, the human connection is still important. The sound of a human voice is reassuring and personal. I am always a little bit frustrated by automated services. A lot of times, I am not even sure which option fits my needs.

People are important to us at Grid Connect. By personally answering each call, I hope it shows our customers how important they are to us. We value their business and their time.

REAL HUMANS. EXPERT SUPPORT.

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