"Thank you for calling Grid Connect. How may I help you?" It always makes me smile when I answer the phone and someone responds, "WOW, a human voice!"
In this fast-paced, technology-driven world we live in, the human connection is still important. The sound of a human voice is reassuring and personal. I am always a little bit frustrated by automated services. A lot of times, I am not even sure which option fits my needs.
People are important to us at Grid Connect. By personally answering each call, I hope it shows our customers how important they are to us. We value their business and their time.