It’s time to get smart

[fa icon='calendar'] Sep 17, 2015 1:55:01 PM / by Brittney Borowicz posted in connected products, customers, ECN Magazine, Featured In, General, internet, Internet of Things, IoT, manufacturers, smart home, smart house, smart products

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Connected products also are a smart play for manufacturers by enabling them to stay connected with their customers like never before. Smart products can deliver maintenance reminders, special offers, recall notices and other notifications at prescribed intervals. The data captured by these devices can help manufacturers get to know their customers better. For example, by gathering usage data, washing machine manufacturers can know which of the functions owners use most, helping with future product development. Sensors in the appliances can trigger alerts when a component is about to fail, allowing customers to set up service calls proactively, which boosts customer loyalty. Even information about how much detergent customers use, water temperature preferences and wash cycle choices could be packaged and sold to detergent companies as consumer insight information.

At the same time, connected devices are becoming fairly inexpensive to manufacture, and they can be sold with a higher price tag. In general, connectivity can be added for a material cost of about $10, plus the cost for app development and cloud hosting. While lower cost devices, such as coffee makers or toasters, may not be able to support the added cost, larger ticket items (washers/dryers and refrigerators, for example) can. Much of it depends on the added convenience and value the connected device brings to the consumer.

The possibilities presented by smart products are very attractive, so designers are thinking of ways to add connectivity to products. Along with adding the Internet component, smart products present other unique design considerations.

Read more at ECN Magazine or download the PDF now.

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Mary Miller on the Importance of Human Connection at Grid Connect

[fa icon='calendar'] Dec 9, 2014 7:31:10 AM / by Brittney Borowicz posted in business, customer service, customers, General, Grid Connect, human connection, human interaction, Mary Miller, Real Humans Expert Support, technology, world

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Mary Miller, Grid Connect Mary Miller, Customer Service Lead

"Thank you for calling Grid Connect. How may I help you?" It always makes me smile when I answer the phone and someone responds, "WOW, a human voice!"

In this fast-paced, technology-driven world we live in, the human connection is still important. The sound of a human voice is reassuring and personal. I am always a little bit frustrated by automated services. A lot of times, I am not even sure which option fits my needs.

People are important to us at Grid Connect. By personally answering each call, I hope it shows our customers how important they are to us. We value their business and their time.

REAL HUMANS. EXPERT SUPPORT.

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