Employee Spotlight: Matt Cote, Technical Support Engineer

[fa icon="calendar"] Jun 12, 2015 10:10:15 AM / by Brittney Borowicz

Brittney Borowicz

Matt is our technical support engineer here at Grid Connect. He holds a degree in img_0562electronics and computer technology from DeVry University. Matt joined our staff about 14 months ago and fit right in. His knowledge of all things computer technology enables him to answer the variety of questions that he receives about the Grid Connect and
ConnectSense products.

During a typical day, Matt gets into the office at around 8am and starts by going through his emails and technical support cases. Matt spends most of his day taking tech support calls and answering emails with occasional work on RMAs (return merchandise authorizations). He has a proficient knowledge of the ConnectSense sensors, and has been able to help many of our customers resolve their product misunderstandings. “My favorite part of the job is that I get to talk to people from all over the world.” Matt says, “I also get to learn new things about tech from my coworkers at Grid Connect. It’s really cool to be able to interact with all the engineers.” Matt’s dedication to customer service is a great representation of what it means to be a part of the Grid Connect team.

            Matt enjoys playing guitar, building custom guitar pedals and hanging out with his two children, Riley (9) and Layne (6).

Topics: connectsense, Employee Spotlight, General, GridConnect, Technical Support

Brittney Borowicz

Written by Brittney Borowicz

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